Claim and Risk Management

We believe that our valued clients pay an insurance premium to protect them against loss and we therefore perceive claims handling as the “shop window” of our service and the insurance industry as a whole.

We insist on being involved in the claims process from first advice of loss to claims settlement. We aim to protect our clients’ interests at all times. The insurers with whom we place business accept this as a pivotal part of our client focused ethos and view it positively.

• We will work with you to understand your needs and priorities
• We will find the most efficient and direct route to a claim resolution
• We will obtain the maximum benefit allowable under the policies
• We will keep you fully informed and deliver on our aims

At AqM we also undertake pre–loss surveys and provide expert risk management advice aimed at minimising the possibility of a claim. Our clients benefit from the independent advice as well as from lower premiums.

Unrivaled claims service AqM adopts a fresh approach underpinned by traditional values. We will ensure that you are kept appraised of developments every step of the way and that you are an integral part of the process from first advice of loss to settlement.

It is our aim to ensure the impact of any loss is minimal and that you, our client, are given every assistance in returning to your pre-loss position as promptly as possible.